Refund Policy

A legal disclaimer



 

Refunds

Refunds are considered where you paid for a service we did not provide, or where we agree a refund in writing. We do not offer refunds for dissatisfaction based solely on factors outside our control (pre-existing staining, surface wear, permanent marks, underlying damage) or changes in solar output due to factors unrelated to cleaning (weather, shading, system faults).

 Right to cancel (online/phone bookings – consumers)

If you are a consumer and you book at a distance (online/phone), you may have a legal right to cancel within 14 days. If you ask us to start work within that 14-day period, you may lose the right to cancel once the service is completed, and you may need to pay for work already carried out if you cancel after work has started.

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